Privacy Policy

In short

Retaining Wall Perth keeps the details you give us only for the purpose of getting your wall quoted, shares them with the builder who will quote, and nobody else except the service providers that run this site and our phone line. The rest of this page sets out the detail, following the spirit of the Australian Privacy Principles.

Details you hand over

A wall enquiry usually includes your name and phone number, often an email address, the suburb or street where the wall is, notes about the job and sometimes photos of the yard. That is the information we hold. Keep it to what a builder needs; there is no reason to send bank details, licence numbers or anything similar through the form.

Details the website gathers by itself

Like most sites, this one records routine technical data as pages load: the kind of device and browser, which pages were opened, roughly where the connection came from, and how someone arrived. Our hosting, form and analytics tools set cookies to make that work. Blocking cookies in your browser will not stop you calling us.

What it is used for

• Getting your enquiry to a suitable independent wall builder in your part of Perth
• Letting that builder ring you, visit the site and prepare a price
• Checking back on enquiries that seem to have gone unanswered
• Understanding which pages help people, so the site can be improved

Your details are never sold or rented to marketing lists.

Who else sees them

The builder we refer you to receives your enquiry. Once they have it, they handle it as their own business and under their own obligations. Companies that host the site, process the form and route calls also store data for us, and some keep it on servers overseas. If a law, court or regulator requires disclosure, we will comply.

Keeping it safe

We take reasonable steps to keep enquiries away from people who do not need them. Email and web forms are never perfectly secure, which is another reason to leave sensitive information out.

Seeing, fixing or removing your details

Ring 08 7666 2963 if you would like to know what we hold, have something corrected, or have your enquiry deleted. We will check it is really you before acting.

Raising a concern

Tell us first and we will try to put it right. If that does not resolve things, the Office of the Australian Information Commissioner handles privacy complaints.

Updates

This page is revised when our practices change. The version shown here is the current one.